Privacy Policy

Information We Collect

We are committed to collecting only the information necessary to provide you with exceptional wellness guidance and support. When you engage with GreenGuide services, we may collect the following types of information to better serve your wellness journey.

Personal identification information includes your name, email address, and age group when you voluntarily provide this through our contact forms or registration process. We also collect wellness-related information such as your experience level, fitness goals, and any specific considerations you share to help us personalize your experience.

Technical information is automatically collected through your use of our website, including your IP address, browser type, device information, and how you interact with our content. This helps us improve our services and ensure our platform works well for all users.

Communication records include any messages, feedback, or inquiries you send to us through our contact forms, email, or other communication channels. We keep these records to provide better customer service and to improve our offerings based on your valuable feedback.

How We Use Your Information

Your information enables us to provide personalized wellness guidance tailored to your specific needs, goals, and experience level. We use this data to recommend appropriate practices, suggest suitable programs, and ensure our content matches your wellness journey stage.

We utilize your contact information to communicate important updates about your wellness programs, respond to your inquiries promptly, and provide ongoing support throughout your journey with us. This includes sending you helpful tips, program reminders, and responding to any questions or concerns you may have.

Technical data helps us improve our website functionality, understand how users interact with our content, and identify areas where we can enhance the user experience. This information guides our development of new features and improvements to existing services.

We may also use aggregated, non-personally identifiable information to analyze trends, gather demographic information, and better understand our community's needs. This helps us develop more effective wellness programs and resources for our users.

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. Your personal data is treated with the utmost confidentiality and is only shared under specific, limited circumstances that directly benefit your wellness experience or are required by law.

We may share information with trusted service providers who assist us in operating our website, conducting business, or providing services to you. These partners are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

If required by law or to protect our rights, we may disclose information when we believe it is necessary to comply with legal processes, enforce our terms of service, or protect the safety and security of our users, staff, or the general public.

In the event of a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. However, we will ensure that any such transfer maintains the same level of privacy protection outlined in this policy.

Data Security and Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure server environments, and regular security assessments to identify and address potential vulnerabilities.

Access to your personal information is strictly limited to authorized personnel who require this access to provide services to you. All staff members are trained in data protection principles and are bound by confidentiality agreements to ensure your information remains secure.

We regularly review and update our security practices to stay current with industry best practices and emerging threats. However, while we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

We encourage you to help protect your account by choosing a strong password, keeping your login information confidential, and logging out of your account when finished using our services, especially on shared or public computers.

Your Rights and Choices

You have significant control over your personal information and how it is used. You can access, update, or correct your personal information at any time by contacting us directly. We encourage you to keep your information current to ensure you receive the most relevant wellness guidance.

You have the right to request deletion of your personal information, subject to certain legal and operational requirements. If you choose to delete your account, we will remove your personal information from our active systems, though some information may be retained for legal compliance or legitimate business purposes.

You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. However, we may still send you important service-related communications about your account or our services.

If you have concerns about how we handle your personal information, you have the right to file a complaint with appropriate regulatory authorities in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how our website is used. Cookies are small text files stored on your device that help us provide you with a more personalized and efficient experience.

Essential cookies are necessary for our website to function properly and cannot be disabled. These include cookies that enable you to log into secure areas of our website or use shopping cart functionality. We also use performance cookies to collect anonymous information about how visitors use our site.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our website. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

For more detailed information about our cookie usage, please refer to our separate Cookie Policy, which provides comprehensive information about the types of cookies we use and how you can manage them.

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems.

Parents and guardians who believe their child may have provided us with personal information should contact us immediately. We will work quickly to investigate and address any such situations in accordance with applicable privacy laws and regulations.

If you are under 18 years of age, please do not submit any personal information through our website. We encourage parents to monitor their children's internet usage and to help enforce our privacy policy by instructing their children to never provide personal information without permission.

International Data Transfers

As a wellness platform serving a global community, your information may be processed and stored in countries other than your own. We ensure that any international transfers of personal data comply with applicable privacy laws and maintain appropriate safeguards to protect your information.

When we transfer personal information internationally, we use approved mechanisms such as standard contractual clauses, adequacy decisions, or other lawful means to ensure your data receives adequate protection regardless of where it is processed.

By using our services, you acknowledge and consent to the processing of your personal information in countries that may have different privacy laws than your country of residence. However, we will always strive to provide the same level of protection for your personal information regardless of where it is processed.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you through prominent notices on our website or by email, depending on the nature of the changes.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information and your rights. The date of the most recent update will always be clearly displayed at the top of this policy.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised privacy policy. If you do not agree with any changes, you may discontinue using our services and request deletion of your personal information.